Emma is a Senior Operations Manager at LPPA and began her career in a Business Support role within the Retirements team at LPPA 10 years ago. She has had various roles across the functions at LPPA, including core administration, Employer Engagement Manager and Client Relationship Manager. In her current role, Emma oversees the Bereavements and Retirement teams, ensuring that all processes run smoothly and efficiently. Her comprehensive knowledge of retirement planning and administration is enabling her to implement strategic improvements, drive operational excellence and enhance client satisfaction.